FAQ

1. What should be considered when ordering?

- Make sure that the payment amount of your order reaches us in full. - Make sure that your e-mail address, delivery and contact information are complete and correct. - We recommend that you check the feedback e-mail we will send you after order confirmation. Information about the process will be communicated to you in this way. We will send you the tracking number for your orders. Also we will send you the tracking number for your orders.
2. What is the product delivery time to the cargo?

The orders you place on the "Buybas.co.uk" site are delivered to the cargo within 1 business day.
3. When will I receive my order?

We aim to deliver orders shipped to a UK delivery address or Republic of Ireland address placed using our Standard Delivery service within 14 working days. Please note that weekends and Bank Holidays are not classed as working days. We do not deliver on Sundays or Bank Holidays and our lead times are not guaranteed.
4. How do I return items?

If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice must be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued.
5. How long is the return time?

You have the opportunity to return or exchange all the products you have purchased from "Buybas.co.uk" within 14 days from the invoice date. Defective, damaged or non-specified products can be returned within 30 days.
6. Can I cancel my order?

Unfortunately you can't cancel your order once it has been placed.
7. Can I amend my order?

Unfortunately you can't cancel or amend your order once it has been placed. This includes changing the delivery address, changing products or changing payment methods. You can always return any unwanted items to us for a refund.
8. Can I track my order?

Once your parcel has been despatched from our warehouse, you will receive an order despatch email. You can find out which service will be used to deliver your order and your tracking details in your order despatch email.
9. An Incorrect item has been delivered to me; what do I do now?

We want to sort out any issues with a damaged item right away. As soon as you discover a fault upon arrival of your item, please contact our Customer Service Team.
10. My item has arrived damaged; what do I do now?

We want to sort out any issues with a damaged item right away. As soon as you discover a fault upon arrival of your item, please contact our Customer Service Team.
11. There is an item missing from my order; what should I do?

In the unlikely case that your order may arrive missing an item that is included on your dispatch note, please contact our Customer Service team.
12. What is the refund policy?

If you are not satisfied with your purchase, you may return it to us in its original condition for a refund, within 30 days of receipt. This refund will cover the initial cost of the item(s) purchased with delivery, but not any delivery charges incurred by you on returning the item(s) to us. If the item is damaged or we have supplied you with the incorrect product, please contact our Customer Services Team. If, after your order has been despatched, you wish to cancel the order because you no longer require the item(s), you will need to send the item(s) back to us at your own expense. Our refund guarantee is in addition to your statutory rights and does not affect them in any way.
13. I have returned my order to you, when will I get my refund?

Once an order has been received back by our warehouse, we aim to process your refund within 7 days. You will receive an email detailing the total refund amount and the item(s) that have been refunded. The refund will take 3-5 working days (Monday to Friday) to transfer to your bank. If you have not received an email 14 days after sending the item(s) back, please contact us.